Customer Feedback

Customer Survey

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[showhide type=”rewards” more_text=”Win a $20 discount voucher*” less_text=”Hide rewards”]We want to improve our products and services and increase our value to you and all our valued members, and we need your help. That’s why we offer a $20 discount voucher* for each completed Customer Survey or Testimonial we receive. Please help us to understand our strengths and weaknesses by completing our Customer Satisfaction Survey or sending us a Testimonial.

It should only take you a few minutes to complete and we’ll send you a $20 voucher, whether positive or negative.

* Terms and Conditions: The $20 vouchers are intended as a reward for completion and submission of Customer Satisfaction Surveys and Testimonials only, and are not dependent on the nature of the views expressed. Submissions must be deemed to be legitimate or constructive and are limited to one voucher per member per year unless otherwise agreed. [/showhide]

[contact-form-7 id=”719″ title=”Customer Satisfaction”]

[showhide type=”rewards” more_text=”Win a $20 discount voucher*” less_text=”Hide rewards”]We want to improve our products and services and increase our value to you and all our valued members, and we need your help. That’s why we offer a $20 discount voucher* for each completed Customer Survey or Testimonial we receive. Please help us to understand our strengths and weaknesses by completing our Customer Satisfaction Survey or sending us a Testimonial.

It should only take you a few minutes to complete and we’ll send you a $20 voucher, whether positive or negative.

* Terms and Conditions: The $20 vouchers are intended as a reward for completion and submission of Customer Satisfaction Surveys and Testimonials only, and are not dependent on the nature of the views expressed. Submissions must be deemed to be legitimate or constructive and are limited to one voucher per member per year unless otherwise agreed. [/showhide]

    Your participation in this customer survey is really appreciated and your feedback allows us to evaluate our effectiveness at meeting our members’ needs and expectations. Please help us by completing and submitting the form below.

    1. Please rate your most recent academy or workshop experience?Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied

    2. How well did this workshop meet with your expectations?Extremely wellVery wellSomewhat wellNot so wellNot at all well

    3. Which of the following words would you use to describe the value of this course or workshop? Select all that apply.High qualityInformativeGood value for moneyAverageOverpricedIneffectivePoor quality       Other (Please specify)        

    4. How did this workshop compare with other photo-workshops you have attended?One of the bestAbove averageAverageBelow averagePoorI’ve not attended other workshops       Which other workshops come to mind?        

    5. Which of the following words best describe your experience of the course instructors? Select all that apply.Very knowledgeablePatientEnthusiasticEngagingInspiringSupportiveRespectfulEffective communicatorWell preparedIll-preparedIneffectiveDisrespectfulUnsupportiveUninspiringUnenthusiasticImpatientLacked subject knowledge       Other (Please specify)        

    6. Overall, how satisfied or dissatisfied have you been with the Australian Photographic Academy?Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied

    7. What did you like, or what did we do well?

    8. Can you suggest changes or improvements that would improve your overall experience?

    9. Which workshop did you attend? (title and date)

     

     

    * Testimonials

    Do you have anything else you would like to share with us?

    Thank you for taking the time to complete this survey. We value your input greatly and would really like the opportunity to reward your efforts and respond to your concerns.

    May we contact you regarding this survey response?YesNo

    May we have your permission to share your response on ausphotoacademy.com.au and social media?YesNoYes, but anonymously

    Your Name (optional)

    Your Email (optional)

    If you have any questions or would like to send us further information, please click this link to get in touch: ausphotoacademy.com.au/contact

     

     

    #######################Your participation in this customer survey is really appreciated and your feedback allows us to evaluate our effectiveness at meeting our members’ needs and expectations. Please help us by completing and submitting the form below.

    1. Please rate your most recent academy or workshop experience?
    [checkbox experience-checkbox exclusive “Very satisfied” “Somewhat satisfied” “Neither satisfied nor dissatisfied” “Somewhat dissatisfied” “Very dissatisfied”]

    2. How well did this workshop meet with your expectations?
    [checkbox expectation-checkbox exclusive “Extremely well” “Very well” “Somewhat well” “Not so well” “Not at all well”]

    3. Which of the following words would you use to describe the value of this course or workshop? Select all that apply.
    [checkbox value-checkbox “High quality” “Informative” “Good value for money” “Average” “Overpriced” “Ineffective” “Poor quality”]        Other (Please specify)
           [text value-text]

    4. How did this workshop compare with other photo-workshops you have attended?
    [checkbox compare-checkbox exclusive “One of the best” “Above average” “Average” “Below average” “Poor” “I’ve not attended other workshops”]        Which other workshops come to mind?
           [text compare-text]

    5. Which of the following words best describe your experience of the course instructors? Select all that apply.
    [checkbox instructors-checkbox “Very knowledgeable” “Patient” “Enthusiastic” “Engaging” “Inspiring” “Supportive” “Respectful” “Effective communicator” “Well prepared” “Ill-prepared” “Ineffective” “Disrespectful” “Unsupportive” “Uninspiring” “Unenthusiastic” “Impatient” “Lacked subject knowledge”]        Other (Please specify)
           [text instructors-text]

    6. Overall, how satisfied or dissatisfied have you been with the Australian Photographic Academy?
    [checkbox satisfaction-checkbox exclusive “Very satisfied” “Somewhat satisfied” “Neither satisfied nor dissatisfied” “Somewhat dissatisfied” “Very dissatisfied”]

    7. What did you like, or what did we do well?
    [textarea like-textarea 60×4 maxlength:600]

    8. Can you suggest changes or improvements that would improve your overall experience?
    [textarea improvements-textarea 60×4 maxlength:600]

    9. Which workshop did you attend? (title and date)
    [text workshop-text] 

    * Testimonials

    Do you have anything else you would like to share with us?
    [textarea testimonial-textarea 60×4 maxlength:1200]

    Thank you for taking the time to complete this survey. We value your input greatly and would really like the opportunity to reward your efforts and respond to your concerns.

    May we contact you regarding this survey response?
    [checkbox* contact-checkbox exclusive “Yes” “No”]

    May we have your permission to share your response on ausphotoacademy.com.au and social media?
    [checkbox* publish-checkbox exclusive “Yes” “No” “Yes, but anonymously”]

    Your Name (optional)
    [text your-name]

    Your Email (optional)
    [email your-email]

    [submit “Send”]

    If you have any questions or would like to send us further information, please click this link to get in touch: ausphotoacademy.com.au/contact

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